Team leaders education
Mediolanum, a major Italian bank, and its spin-off Flowe wanted to explore how to embed sustainability into its organizational strategy and processes.
Together with two colleagues, I planned, co-designed, and facilitated a one-day design sprint with 12 senior managers from different departments.
The challenge:
Educate senior team leaders on sustainability transformation through a service and systemic design approach.
Company
Leading Italian coffee brand
My role
Service Designer,
Systemic designer
Timeline
One day
Stakeholders involved
2 Service Designers,
1 Business Designer,
3 Sustainability tech Ntt Data team
Methodology:
To guide participants through complexity, we structured the workshop around a 5-step process:
1. System Mapping:
This exercise helped leaders visualize the company’s ecosystem, including internal and external processes and how they interconnect.
2. Reevaluation:
Participants were tasked with identifying processes that could be redesigned more sustainably.
3. Prioritization:
I facilitated discussions to classify activities according to their potential sustainability impact.
4. Ideation:
Through a Crazy 4s exercise, I guided teams in generating ideas to address ecosystem challenges, ensuring they remained relevant to actual business needs.
5. Pitch:
Each group presented its solutions, highlighting their 360° impact across economic, environmental, and social sustainability
Results
In one session, 12 managers gained tools, a sustainability mindset, and one actionable idea to embed sustainability into daily operations.
1 Training
Delivered change management guidance to support sustainable transformation across company areas.
12 people
Senior managers from Engineering, Innovation, Finance, Sustainability, IT, Sales, Experience Design, and Product.
1 Idea
Integrate impact assessments into investment/project sheets to prioritize sustainability in the bank
Conclusion
This project reinforced my belief that systemic design tools can accelerate organizational change. Even in just one day, by facilitating collaboration across departments, I helped leaders take the first steps toward embedding sustainability into strategy and culture.
